Do You Accept Returns?
Yes! Customer satisfaction is our destination! Please feel free to return any eligible item within 15 days after receiving your original order.
Additional Notes About Warranty
- Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut
- Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly to ask for return approval. Returned items without RMA will not be accepted.
- Care and styling product, accessories, liquids, and special customized order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
- After the return request has been authorized, the hair can be shipped back to the address given by customer service with the trackable shipping number.
1、HOW DO I MAKE A RETURN
You may email us at [email protected] and let customer service know your order number. SupWig customer service team will help you move forward
2、WHAT IS THE RETURN PERIOD?
We will provide a refund period on unused hair products within (15) days of the date that you receive your hair.
3、DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for return shipping costs together with the Custom Tax except quality issues. Please send your return with a trackable option, SupWig Hair will not be responsible for lost returns.
4、HOW LONG THE RETURN PROCESS WILL TAKE?
Generally it depends on the which shipping method you used and the shipping period of return package. It takes longer time for other countries to receive the returned package besides US packages. SupWig customer team will need extra business days to inspected and confirmed returned package.
5、WHEN WILL I RECEIVE MY REFUND?
The refund will be provided to the original method of payment after customer service have received, inspected and confirmed returned package. Some financial institutions can take up to 7-15 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us
6、HOW MAY I CONTACT SUPWIG?
You may contact us by email at [email protected]
We always guarantee a response within 24 working hours and will be happy to help you!
7、How Do I Return An Item?
Step1: Log in your account and click “my orders” Step2: Click “Return / Exchange” under the order .Get the return address, prepare & send the return Step3: Submit your return request with correct return tracking info. Step4: Our support team will follow up with your return request.